The Challenges of Protecting Customer Personal Information and How to Overcome Them

The Challenges of Protecting Customer Personal Information and How to Overcome Them

Protecting customer data is your responsibility as a business owner. One of the many challenges that we see when offering cybersecurity in Miami is complex privacy laws that continue to evolve.

Data size is also growing, which requires stringent controls on information to keep it safe.

6 Challenges and Solutions to Protect Customer Data

1. Data is Growing Exponentially

Customer data is rising rapidly, with companies collecting:

  • Names
  • Addresses
  • Payment information
  • Email addresses
  • Past purchase history
  • More

Systems in place must encrypt data from the time it’s input and stored inside of a company’s database. Incorporating SHA-256 encryption for all data points will help reduce the risk that if data is accessed illegally, it cannot be deciphered.

2. Growing Number of Devices

Not only is data growing, but the way that data is captured is increasing. For example, data may be accessed or inputted using:

  • Phones
  • Tablets
  • Watches
  • PCs
  • Internet of Things (IoT)

Remote work is also rising in popularity, adding another entry point for viruses, malware and security risks. Strict data governance is necessary to protect customer data at all points. Policies must consider multiple operating systems.

3. Storage and Maintenance Costs

Data storage is relatively inexpensive, especially with cloud solutions. Maintenance costs on data security are compounded by the risk that the storage provider may have its own security holes that make your data more vulnerable.

If your data is not properly encrypted or handled safely, it can lead to an unexpected data breach.

Working with a storage provider who takes security seriously will help you minimize your risk of data being exposed. You'll also need to ensure that the type of data is stored properly, such as meeting HIPAA-compliant storage requirements.

4. Access Control 

Strict access control can empower you to ensure that only authorized personnel can open certain types of data within their clearance. Humans remain the leading cause of privacy and security breaches.

You can keep sensitive data safe and secure through:

  • Strong data governance process
  • Security-focused data architecture

Managing user access is one of the fundamental security measures that you can take to keep your data safe.

5. Discovering and Classifying Data

Data comes in at such a high rate that it becomes overwhelming and nearly impossible to manage manually. One method of controlling data is to use tools that:

  • Discover the data that is collected
  • Classify all data that you collect

You may also need to have data separated for human classification because it’s simply too challenging to classify accurately using tools. In all cases, some form of automation to help with this tedious task will allow you to discover and store data properly.

6. Regulations and Documentation

Working within strict regulations and legal guidelines is a challenge for businesses of all sizes. Data modeling, processes and legal guidance can help you meet all the requirements for the data that you collect and store about your customers.

If you need cybersecurity in Miami, give us a call to discuss how we can help you protect customer personal data.