img_blog

Blog

Amazon Connect – Customer Contact Center in the Cloud

Customer service is essential to the success of any business. In order to provide voice-based customer service at scale, many organizations operate call centers. At the low end, call centers simply route incoming calls to any available agent. More sophisticated systems support more sophisticated routing and interaction, including the ability to create customized call trees […]

NICE EnginFrame – User-Friendly HPC on AWS

Last year I announced that AWS had signed an agreement to acquire NICE, and that we planned to work together to create even better tools and services for high performance and scientific computing. Today I am happy to be able to tell you about the launch of NICE EnginFrame 2017. This product is designed to […]

Office Store brings you Power BI custom visuals

The Office Store is introducing Power BI custom visuals to download and use in Power BI service reports and Power BI Desktop. Users will be able to easily discover and quickly download BI visualizations that interact with data to find key insights and drive important business decisions.

New – Amazon EMR Instance Fleets

Today we’re excited to introduce a new feature for Amazon EMR clusters called instance fleets. Instance fleets gives you a wider variety of options and intelligence around instance provisioning. You can now provide a list of up to 5 instance types with corresponding weighted capacities and spot bid prices (including spot blocks)! EMR will automatically provision […]

Announcing the SharePoint Virtual Summit

I am excited to announce the SharePoint Virtual Summit—a free, global online event—will be on May 16, 2017. With more than 85 million active users, Office 365 empowers individuals, teams and entire organizations with the broadest and deepest toolkit for collaboration.